AxyHotels has always been committed to ensuring the utmost safety and well-being of guests and collaborators by applying strict hygiene and protection protocols to its accommodation facilities.

With the AxyCare & Protection System protocol, we have naturally integrated the provisions that the World Health Organization (WHO) and the Istituto Superiore di Sanità have issued for facing the COVID-19 emergency.

Ad-hoc sanitising and disinfecting programmes have been developed whilst the process of digitising the customer journey has been hastened, promoting virtual interaction with the guests.

The latest developments for enjoying your stay at our facilities in complete safety include:

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DIGITAL CONCIERGE

• Check-in prior to arrival via your device
• Contact with our staff via WhatsApp to chat or have a video call
• Web chats available via the websites
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COMMON AREAS

• Adequate space for social distancing
• Plexiglas at the reception desk
• Obligation to wear masks
• Sanitiser gel available
• Frequent sanitisation of points of contact
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ROOMS

• Seal of sanitation guarantee with the AxyCare & Protection System
• Environments cleaned and sanitised with disinfectants, 180° C dry steam and ozone
• Removal of any papers and superfluous furnishings
• Availability of disposable products
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RESTAURANT AND BAR

• Tables positioned to ensure safe distances
• Menu accessible by QR Code
• Reservation required
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SANITATION SERVICE

• Frequent chemical disinfection of all points of contact and objects supplied to guests
• 180° C dry steam or ozone cleaning in all environments
• Use of active chlorine for floors and bathrooms in the rooms and common areas
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SHUTTLE

• Sanitiser gel available
• Plexiglas between rows of seats
• Sanitation following each trip
• Reservation required
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STAFF

• Subjected to a body temperature check each day
• Protective masks worn at all times
• Frequent disinfecting of hands with the sanitiser supplied
• Safe distances maintained
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GYM

• Reservation required
• Sanitiser gel available
• Safe distances between machines
• Sanitation after each use
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MEETING ROOMS

• Adequate space for social distancing
• Sanitiser gel available
• Frequent sanitisation of points of contact
• Windows for good airflow
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GARDEN AND TERRACE

• Adequate space for social distancing
• Sanitiser gel available
• Frequent sanitisation of points of contact